At first I had to think about why I would want LBS on my ShoreTel Mobile Call Manager?   After all, it already alows me to change my call handling modes, access my voice mail and see my call history.   I can assign my cell phone as my “external assignment” and go seat on the beach while managing all of my office phone calls as if I was sitting at my desk.  So what do I need Location Based [...]

Call Handling modes has always been one of ShoreTel’s most popular user features. The concept is simple: define how you want the system to process an incoming phone call to your desk in case you are “out of the office”, “in a meeting” or “sitting at my desk”. Before ShoreTel, the company receptionist would have the responsibility of putting a caller on hold, calling your extension, finding out you are away from you desk and then asking the caller if [...]