We see a lot of request that can be summarized as   “can we dial from within<(insert your favorite application here>?   Outlook, for example, has an ability to let you select the ShoreTel TAPI line so that you can dial from a Contact.  Here is how you set it up.  First, in the tool bar of the Outlook Contact, you should  see a PHONE ICON.  Selec the Icon to open configuration options: The select the “Dialing Options”.  In the [...]