We have previously posted a blog on the creation of ShoreTel WAV files using the Call Manager the desired result.  This is clearly a readily available tool and can reliably be used for small Automated Attendant greetings and to meet other WAV file requirements.  Generally in our standard deployments, we use an outside professional voice production studio to give our clients that extra level of attention that defines a quality Automated Attendant Greeting.  It seems however, that no matter how [...]

When installing the ShoreTel PCM 9.1 call manager software on a PC that has been upgraded to Windows XP service pack 3, occasionally there is a Microsoft Installer error that prevents the ShoreTel software from being installed. The error is “Error 1720 – A script required for this install to complete could not be run”. The installation will then fail requiring the issue to be corrected and the installer to be ran again. This is caused by an issue with [...]