“Historically”, excuse the pun, we always had a challenge with ShoreTel Contact Center Historical report! There were two issues. First, though you could schedule a report to be run automatically at a present time, you had to chose between printing to a file or printing to an actual print device. If you choose to print to a file, you could not set the path for any location other than that set by the default path of the ShoreTel Contact Center. [...]