One of the most common make/break/fix support tickets that come into the TAC center, have to do with “one way media”. In this scenario, a ShoreTel VoIP phone user calls another phone user, or places an outside phone call and the called party can hear the user, but the user can not hear the called party. We typically refer to this condition as “one way media”. We have look at hundreds of these situations, and though some were more difficult [...]