With all the talk about “health care” you would expect growing demand for  more application integration for this particular industry vertical!  The ShoreTel Enterprise Contact Center can process “dial lists” that enable the system  to make outbound phone calls.   The “dial list” typically gets a list of phone numbers from a MySQL database that can be populated by some other application, like scheduling software.   It would not be out of the realm of possibility for the ShoreTel ECC [...]

The ShoreTel Enterprise Contact Center has several features that are often confused: Abandoned Call, Call Back and Dial Lists. Thought the features are somewhat similar, they work in different applications and not all for these features are available in the basic Contact Center. The ShoreTel ECC uses the concept of a service to encapsulate the handling of an incoming phone call. Generally the Service includes Groups, which include Agents, but groups can encompass other call actions. For example, a Service [...]