Historically, there were three services in the ShoreTel architecture that were no distributed to other servers.   To over simplify, this meant that if the HQ server (read primary server) was unavailable, the services that were not distributed would not function.  The three services were Route Points, Account Codes and Workgroups.   For example, if a user group was set to “forced” account code verification and the server was unavailable, that service would fail and the effected user would not be able [...]