Adding Users in ShoreTel is among the most common tasks a system administrator will be expected to perform.  We suspect once the ShoreTel solution is fully deployed, you will generally not have to tweak Trunks, Switches and Application Servers, but you will always be handling requests from USERS to make changes.  These changes will run from adding New Users to changing the feature access of existing Users.    Most User options can actually be changed by the Users themselves but often [...]

Version 12 of ShoreTel is all about Web Collaboration and enhanced Unified Communications functionality! For Example, ShoreTel has had an IM capability since Version 8, but historically you required a Microsoft OCS server to enjoy this feature. Not that Microsoft OCS is a bad solution, but it is really over kill for a functionality as simple as Internet Messaging! The ShoreTel Professional Communicator enabled the IM function as an integrated, single desktop client and many users wanted that functionality without [...]

We have not had an update to our System Administration video series since Version 8.    System Administration had not significantly changed over the various new releases, so we did not feel the need to do an update.  Our Version 8 stuff is still relevant and useful no matter what Version of ShoreTel you are on.   We actually installed our first ShoreTel system on Version 3 Build 3.1.11100  back in the day when Shoreline only had Analog phones!  You [...]

Software development is a process, not an event.  Having said that, from time to time, we have an event.  The release of a new version of software is such an event.  The software development process, however, continues.   The decision as to where to draw the line to separate one release from another is a complex interaction of competing goals.  The Marketing folks are trying to keep up with the competitive feature package from another vendor.   The support team desperately needs [...]