Thecr ShoreTel IPBX “Route Points” are powerful configuration tools, generally used to enable third party applications.  Using route points, an external application can gain complete call control.  For example, when you configure a ShoreTel Enterprise Contact Center, you will use route points to control call flow, media and routing options.  The interaction with the route point is generally through TAPI and TAPI wave, but route points can be used to create other options for call control including call deflection and [...]