You can hardly install a Automated Attendant with out creating the Audio files!    If you have looked at any of our videos on setting up the ShoreTel Enterprise Contact Center, you know that we urge you to create all of your audio files before you start setting up your Contact Center Services!   Making recordings should be easy enough, but ShoreTel wants to have the wav file in a specific format:  CCITT-mulaw, 8Khz, 8bit Mono.  This is easy enough [...]