Thanks for the wealth of ShoreTel information. Was wondering if you would be able to assist, or at least point me in the right direction regarding the ShoreTel CDR database (MySQL).

We are wanting to generate our own reports based on this database. We are fine to configure PHP pages and SQL ourselves, but we are having issues interpreting the database. Do you know of any resources that describe the DB structure and layout? Essentially we wish to report on several things (SQL that queries the DB):

- How many OUTBOUND calls an agent has made (based on extension and date range)
- The above, but only where the call CONNECTED (ie. no calls that weren’t answered)
- How many times we have RECEIVED a call from particular number (based on inbound CLI number and date range)

Any help would be greatly appreciated. Keep up the good work.