Become a member today

register/login

DrVoip.com

Member Login

Not a member yet? Sign Up!

Get immediate access to hot downloads such as DrVoIP VoIP planning guide(pdf) and more.

Register

How to Telnet into a ShoreTel phone

August 21st, 2009

A typical trouble ticket might sound like “when another extension calls me, I can hear them, but they can not hear me”!  Actually, one of my personal faviroites.  Over the years I have come to learn that this is usually the result of one of two issues: someone has the wrong default gateway; or port 5004 is being blocked by some firewall in one direction.  As we move more and more toward SIP and media streams move away from a dedicated port, this issue is almost always a network configuration error.

So which device has the wrong default gateway?   That takes some dedective work.   Generally you will telnet into the ShoreTel SG media gateways and check the configurations.   Media stream between phones generally do not need an SG switch beyound call setup.  The media stream, once the call is setup, is between the two phones.   For this reason, you will want to tenet into the phone and “see” the network from the phone’s percepective!   To do this, you will need to know the ShoreTel methodology and process.

Security on the SG switches and phone, requires that you start the process from the ShoreTel HQ server.   There is a specific subdirectory that you need to be in to launch the various utilities.  This silent viedo walks you through the process of using one utility, phoneCTL, to telenet into a phone and look around.

Leave a Reply

Training Videos

 

DrVoIP VoIP Network Readiness Assessment Checklist

Download Free DrVoIP VoIP Planning Guide

Ads

Small Business Voip Business VoIP Support Hosted Voip VoiP Video Library Contact us
Cost saving Annual voip support contract Hosted pbx Free voip videos Get a quote
Disaster recovery Pay as you go support Small office solutions ShoreTel Training My account
Business voip features Pay per incident Call center solutions Cisco training Make a payment
Google+ Installation service VoIP Glossary Sitemap Privacy Policy
© Copyright DrVoIP.com 2014 - site by: Vivid Software Solutions