Quality of Service or QOS remains an interesting and challenging configuration for most engineers deploying VoIP solutions.   Generally you are concerned about QOS on both your Local Area network (LAN) and your Wide Area Network (WAN).     Though the principles and configuration for COS and DSCP markings are easily discoverable by anyone who takes the time to research these concepts, their application on various network components can be bit more challenging.    Generally, QOS on a LAN makes use of COS bits [...]

So there I am, on the my desk phone, talking to some very important client and I now have 45 minutes to make an appoint that is 1 hour away by car! The client is important and we have been trying to link up for days! I also have to be at this next appointment on time! This is where a new ShoreTel 11 feature called “twinning” comes in. While talking to my very important client, I hit a button [...]

If you have ever installed a ShoreTel solution in an environment with other than Windows desktops, you know you lose some of the Sizzle! The Personal Call Manager could not be installed on Mac computers for example! Well known to those who know it well, however, was the fact that there was a functional web interface to the ShoreTel system. This web interface made it possible for Users who did not have a Windows desktop, to make use of many [...]

Is a phone, an Extension Number (e.g. DN) and a User the same entity?   Does the User define the Extension number?  Does the User define the Phone?   What is the difference and why would you care?   You care when you have to separate the concept of a “function” from the concept of a “Person”.    Is there a function named “Receptionist”?    Or do we have a  User who is the Receptionist?   Does the Person who is the Receptionist get a personal [...]