Call Profiles can be of two varieties in the ShoreTel Enterprise Contact Center. They are either System Mandatory or User definable. ( Actually, to be absolutely correct, we need to acknowledge that “Skill Sets” are another type of call profile, but we are including them as User definable). The system assigns a number of Call Profile parameters automatically as the call moves through the system. These profiles are variables that change with each phone call. Examples of system call profiles [...]

On more than one occasion I have actually had to telnet into a clients router or switch using nothing more than a mobile phone!  Now, that is either an example of superior customer service or an indication of creeping insanity.   When you have to, you have to!   Sometime ago I moved to an Iphone and that actually makes RDP, VNC  or Telnet actually usable on a mobile phone in a pinch. To say I think the Ipad is [...]