ShoreTel fail over options using Vmware – Part 1 Building a VMware Test Lab!

January 11th, 2015
VMware San Box

The most often asked question we hear among ShoreTel system administrators is how best to achieve “fail over”, assure high availability and assure business continuity? There is no simple answer to this question nor is there any one “best practice”. It is going to depend on any number of interrelated issues including budget, facilities, availability and down time goals. With unlimited funding there are many more options then there are if we have a very limited budget. Is our deployment […]

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AWS S3 – a ShoreTel backup strategy!

January 4th, 2015
awss3

Amazon Web Services (AWS) has a range of storage options that make them our first choice in cloud based storage solutions and an ideal location for our ShoreTel data backup. In fact, now that ShoreTel has moved to virtualized hardware for voice gateways, we have moved our entire ShoreTel deployment into the AWS EC2 environment, but that is the subject of a separate blog! AWS is an ideal solution for backing up your ShoreTel configuration. You can choose to back […]

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ShoreTel ECC MySQL rants, raves and solutions for email, chat and text (SMS) messaging!

November 13th, 2014
LInux

If you have worked with ECC custom integrations for any length of time, you have build a library of solutions to work with.  Most recently you have discovered that a 32 bit application like ECC, running on a 64 bit Windows 2008 or 2012 server needs a 32 bit OBDC driver!   When you click on Data Sources in Windows, you are shocked to notice that none of the ECC database connectors are showing under the DSN tab in the […]

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Editing ShoreTel System Prompts or WTF is a PHR file?

October 22nd, 2014
sound editor

“Welcome to the ShoreTel Conferencing” sounds like a commercial announcement and many system owners want it changed! After all they just paid a big whack of money to own a brand new brilliantly simple phone system! Now when they have a client conference, they sound like they transferred the call to an outside third party service!  Though it is a smart move for ShoreTel marketing efforts, it is hardly the image a system owner wants to convey to their clients!  […]

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ShoreTel VPN or MPLS? What works and saves money?

October 13th, 2014
Dynamic Multipoint VPN

An IPsec Virtual Private Network or VPN, is sometimes used as a backup route for a Wide Area Network failure.  VPN’s are typically deployed as a “tunnel” through the Internet and as such are “point to point” solutions by definition.  Unfortunately that will not get the job done for a VoIP deployment!  If you have ever deployed ShoreTel over a VPN in a multi site network that has more than two sites,  you will note that it has problems.  The […]

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Is there a RAT Virus in your phone system?

October 7th, 2014
No Root Previledges?

If you have a device on your network that you do not have root privileges for, then your entire enterprise is at risk for a Cybercrime! Do you want to know what a Trojan horse might look like? It might very well look like a Linux appliance provided by an outside manufacturer, delivered and installed on your network. This might be a network camera, firewall, phone system or monitoring device. As network security professionals we would never allow any device […]

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Don’t Look now you’ve been hacked – part 2 (useful tools for awareness)!

September 30th, 2014
Hack Cyber Attack!

The thought of people being concerned that NSA is listing and monitoring their activities is a hysterically funny concept to me. Whatever you think of Edward Snowden, know that he is a day late and a dollar short. Most of these very same people that worry about the NSA, have a “Tracebook”, Twitter, Instagram or a half a dozen other social media accounts that should be significantly reducing the NSA operating budget. In fact, let’s just disband the NSA and […]

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Looking for a UCCX Wall Board? – VSR2 has the vision!

September 28th, 2014
wallboard

If you have ever considered adding a Wallboard to your CISCO UCCX based Contact Center deployment, you know that the selections are slim.  There is a wealth of unsupported “freeware”  solutions on the net, generally the failed  result of someone trying to “roll there own” wallboard.   Clearly,  you always have that option if you have the time, talent and ongoing commitment to support Cisco’s follow on versions and upgrades.  To assure ongoing compatibility with CISCO, you need a dedicated […]

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Don’t look now you’ve been hacked!

September 4th, 2014
DrVoIP Protected Networks!

Most every home and business office now has a firewall that separates your internal computer network from the wild west of the world wide internet. The good news is that firewalls have become increasingly more sophisticated and properly configured can do an excellent job in securing your internal computer network devices.  Modern firewalls now include intrusion detection and prevention, email spam filtering, website blocking and most are able to generate reports on who did what and when. They not only […]

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ShoreTel Virtual Trunk Switch – Configuration and License impact!

September 3rd, 2014
ShoreTel-Version-14-–-Configuring-Users-Part-1

ShoreTel currently has three virtual appliances that can be used in place of the Orange ShoreGear voice gateways and conference servers.  These three virtual appliances are shipped within the ShoreTel core Server Software and consist of OVA files and ISO images.  The tree appliances consist of the phone switch; the trunk switch and the Service Appliance, a virtual replacement for the SA-100 and SA-400 conference servers.   Once they are virtualized, they install exactly like the hardware versions of the […]

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