Don’t Look now you’ve been hacked – part 2 (useful tools for awareness)!

September 30th, 2014
Hack Cyber Attack!

The thought of people being concerned that NSA is listing and monitoring their activities is a hysterically funny concept to me. Whatever you think of Edward Snowden, know that he is a day late and a dollar short. Most of these very same people that worry about the NSA, have a “Tracebook”, Twitter, Instagram or a half a dozen other social media accounts that should be significantly reducing the NSA operating budget. In fact, let’s just disband the NSA and […]

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Looking for a UCCX Wall Board? – VSR2 has the vision!

September 28th, 2014
wallboard

If you have ever considered adding a Wallboard to your CISCO UCCX based Contact Center deployment, you know that the selections are slim.  There is a wealth of unsupported “freeware”  solutions on the net, generally the failed  result of someone trying to “roll there own” wallboard.   Clearly,  you always have that option if you have the time, talent and ongoing commitment to support Cisco’s follow on versions and upgrades.  To assure ongoing compatibility with CISCO, you need a dedicated […]

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Don’t look now you’ve been hacked!

September 4th, 2014
DrVoIP Protected Networks!

Most every home and business office now has a firewall that separates your internal computer network from the wild west of the world wide internet. The good news is that firewalls have become increasingly more sophisticated and properly configured can do an excellent job in securing your internal computer network devices.  Modern firewalls now include intrusion detection and prevention, email spam filtering, website blocking and most are able to generate reports on who did what and when. They not only […]

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ShoreTel Virtual Trunk Switch – Configuration and License impact!

September 3rd, 2014
ShoreTel-Version-14-–-Configuring-Users-Part-1

ShoreTel currently has three virtual appliances that can be used in place of the Orange ShoreGear voice gateways and conference servers.  These three virtual appliances are shipped within the ShoreTel core Server Software and consist of OVA files and ISO images.  The tree appliances consist of the phone switch; the trunk switch and the Service Appliance, a virtual replacement for the SA-100 and SA-400 conference servers.   Once they are virtualized, they install exactly like the hardware versions of the […]

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Hacking ShoreTel with Wireshark or Trouble Shooting One way Audio.

August 19th, 2014
hacker

When I was a little kid, back when there was black and white TV sets and 33 RPM records, I was always amazed at the work of the telephone company repair man! At that time there was only one Phone Company. When they sent a repair man out your house he arrived in a drab olive trunk like those used by the Army. The telephone repair man had a belt of tools including a very Kool line mans “butt set” […]

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Can you create a “killer” Contact Center Script?

July 17th, 2014
DrVoIP_Blog_Template_(200x200)

Most Scripting engineers working with Contact Center deployments built on CISCO UCCX, ShoreTel ECC, or Avaya have amassed a collection of script subroutines.  These subroutines are used over an over, from script to script to avoid having to recreate them for each new deployment.   Most every script needs to check a holiday schedule, check for Service Level parameters and update language options.  Why not have your new script call on one of your existing library scripts, a technique used by […]

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Run ShoreTel on Vmware Player or Oracle VirtualBox!

July 14th, 2014
ShoreTel Virtual Machines

With the release of ShoreTel Version 4.2 the company introduced the concept of virtual appliances. These software objects, had the potential of replacing the Orange ShorGear hardward boxes that typically characterize a ShoreTel deployment. The wisdom of trading the power of dedicated hardware based digital signal processing chips for the variable power of a shared computing resource aside, there are any number of advantages to using “virtual machines”. Currently ShoreTel supports Vmware ESXi and Hyper-V, so we thought we would […]

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SIP as a Disaster Recovery Strategy? EtherSpeak answers the call!

May 30th, 2014
dilbert

As a standard deployment practice, we at DrVoIP implement SIP trunks as a “fail over” on every system we install.   As reliable as your PRI circuit has been, they do fail from time to time!  In fact, we recently lost 27 PRI’s at a major San Diego Hospital when a carrier ( who’s name will remain anonymous) experienced a fiber cut taking out most of their clients in the region!  Stuff happens!   Having an alternative circuit in place […]

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Free Tools for Network Monitoring and VoIP assessments!

May 8th, 2014
NetMonitoring

A network assessment and a trouble shooting effort are differentiated only by a matter of time an the level of urgency.   Effective network administration means that you are always troubleshooting and always proactively looking for anomalies that can negatively impact the quality of service on your network, trash your voice and video communicates;  and compromise the confidentiality and integrity of your data!   A network assessment should be a proactive, around the clock activity of monitoring bandwidth utilization, network […]

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Holiday Check script is a great learning tool!

April 24th, 2014
DrVoIP_Blog_Template_(200x200)

Most VoIP Engineers are not necessarily Software Engineers, so bringing up a Contact Center and scripting it are usually done by two different types of engineers.   Scripting engineers tend to have backgrounds in software development with formal education in programming structure and practices.  A solid experience in Java, PHP, Perl, SQL and other languages is very different that having a background in IP networking, telecommunications, QOS and MPLS!   That is not to say their are not Engineers that […]

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