ShoreTel VPN or MPLS? What works and saves money?

October 13th, 2014
Dynamic Multipoint VPN

An IPsec Virtual Private Network or VPN, is sometimes used as a backup route for a Wide Area Network failure.  VPN’s are typically deployed as a “tunnel” through the Internet and as such are “point to point” solutions by definition.  Unfortunately that will not get the job done for a VoIP deployment!  If you have ever deployed ShoreTel over a VPN in a multi site network that has more than two sites,  you will note that it has problems.  The […]

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Is there a RAT Virus in your phone system?

October 7th, 2014
No Root Previledges?

If you have a device on your network that you do not have root privileges for, then your entire enterprise is at risk for a Cybercrime! Do you want to know what a Trojan horse might look like? It might very well look like a Linux appliance provided by an outside manufacturer, delivered and installed on your network. This might be a network camera, firewall, phone system or monitoring device. As network security professionals we would never allow any device […]

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Don’t Look now you’ve been hacked – part 2 (useful tools for awareness)!

September 30th, 2014
Hack Cyber Attack!

The thought of people being concerned that NSA is listing and monitoring their activities is a hysterically funny concept to me. Whatever you think of Edward Snowden, know that he is a day late and a dollar short. Most of these very same people that worry about the NSA, have a “Tracebook”, Twitter, Instagram or a half a dozen other social media accounts that should be significantly reducing the NSA operating budget. In fact, let’s just disband the NSA and […]

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Looking for a UCCX Wall Board? – VSR2 has the vision!

September 28th, 2014
wallboard

If you have ever considered adding a Wallboard to your CISCO UCCX based Contact Center deployment, you know that the selections are slim.  There is a wealth of unsupported “freeware”  solutions on the net, generally the failed  result of someone trying to “roll there own” wallboard.   Clearly,  you always have that option if you have the time, talent and ongoing commitment to support Cisco’s follow on versions and upgrades.  To assure ongoing compatibility with CISCO, you need a dedicated […]

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Don’t look now you’ve been hacked!

September 4th, 2014
DrVoIP Protected Networks!

Most every home and business office now has a firewall that separates your internal computer network from the wild west of the world wide internet. The good news is that firewalls have become increasingly more sophisticated and properly configured can do an excellent job in securing your internal computer network devices.  Modern firewalls now include intrusion detection and prevention, email spam filtering, website blocking and most are able to generate reports on who did what and when. They not only […]

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ShoreTel Virtual Trunk Switch – Configuration and License impact!

September 3rd, 2014
ShoreTel-Version-14-–-Configuring-Users-Part-1

ShoreTel currently has three virtual appliances that can be used in place of the Orange ShoreGear voice gateways and conference servers.  These three virtual appliances are shipped within the ShoreTel core Server Software and consist of OVA files and ISO images.  The tree appliances consist of the phone switch; the trunk switch and the Service Appliance, a virtual replacement for the SA-100 and SA-400 conference servers.   Once they are virtualized, they install exactly like the hardware versions of the […]

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Hacking ShoreTel with Wireshark or Trouble Shooting One way Audio.

August 19th, 2014
hacker

When I was a little kid, back when there was black and white TV sets and 33 RPM records, I was always amazed at the work of the telephone company repair man! At that time there was only one Phone Company. When they sent a repair man out your house he arrived in a drab olive trunk like those used by the Army. The telephone repair man had a belt of tools including a very Kool line mans “butt set” […]

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Can you create a “killer” Contact Center Script?

July 17th, 2014
DrVoIP_Blog_Template_(200x200)

Most Scripting engineers working with Contact Center deployments built on CISCO UCCX, ShoreTel ECC, or Avaya have amassed a collection of script subroutines.  These subroutines are used over an over, from script to script to avoid having to recreate them for each new deployment.   Most every script needs to check a holiday schedule, check for Service Level parameters and update language options.  Why not have your new script call on one of your existing library scripts, a technique used by […]

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Run ShoreTel on Vmware Player or Oracle VirtualBox!

July 14th, 2014
ShoreTel Virtual Machines

With the release of ShoreTel Version 4.2 the company introduced the concept of virtual appliances. These software objects, had the potential of replacing the Orange ShorGear hardward boxes that typically characterize a ShoreTel deployment. The wisdom of trading the power of dedicated hardware based digital signal processing chips for the variable power of a shared computing resource aside, there are any number of advantages to using “virtual machines”. Currently ShoreTel supports Vmware ESXi and Hyper-V, so we thought we would […]

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SIP as a Disaster Recovery Strategy? EtherSpeak answers the call!

May 30th, 2014
dilbert

As a standard deployment practice, we at DrVoIP implement SIP trunks as a “fail over” on every system we install.   As reliable as your PRI circuit has been, they do fail from time to time!  In fact, we recently lost 27 PRI’s at a major San Diego Hospital when a carrier ( who’s name will remain anonymous) experienced a fiber cut taking out most of their clients in the region!  Stuff happens!   Having an alternative circuit in place […]

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