My brother came from New York to visit with me in San Diego over the Thanksgiving Holiday.  During his visit, he was frustrated by the fact that his brand new iPhone 4s battery could not last through the day! I did not pay to much attention to his ranting on this subject, but during his 10 day visit, his iPhone battery charge never lasted more than half the day before it was a dead as a stone.     For the Christmas [...]

I don’t think your average business professional wakes up in the morning and says “Gee, I need some SIP”!   They do however ask questions like how do we get an Area Code from New York to appear on our System in San Diego?  Do I really have to buy 23 channels of voice on a PRI when I only use about 12 channels max?  Can’t we just “burst” up to 23 or 50 channels when we need them?   Can we [...]

Unified communications is a revolutionary technology that integrates many worlds of communication at one place. The way unified communications has converged many services is something unprecedented. You can get all the great features of unified communication like instant messaging, video conferencing, data sharing, electronic whiteboards, and call controls etc through one service. Recent developments in the VoIP industry have made it possible to integrate VoIP with the unified communications. Key VoIP service providers like Packet 8, Axvoice, and Nextiva have [...]

ShoreTel currently runs on Microsoft Servers.   There are a number of Windows components that need to be installed to support the deployment.  If you have been installing ShoreTel for any period of time you already know that  FTP and SMTP services  along with Microsoft Windows ASP.NET, IIS and certain of its components are also required including Active Server Pages and Server Side Includes.  I also recommend that you get HyperTerminal, or better Putty to support SSL connections to ShoreTel switches [...]

When someone is on your website, it is like they entered your store. Clearly, they have an interest in what you are about or they would not be there. It is at this moment that they are most receptive to learning about your product and services. Would you not like to know when someone hits your website? Better yet, would you like an opportunity to interact with a visitor to your website? If so, you want to enable a CHAT [...]

As both a ShoreTel Certified VoIP Engineer and a CISCO CCVP I  have been working exclusively in VoIP since 1998.   For this reason,  one of the questions that is most asked of me is which is a better solution: ShoreTel and CISCO?   Since I have the sales skills of Attila the Hun, I assume that the question is being asked because someone is truly interested in understanding the architecture of the two systems.   At the end of the day  most [...]

Adding Users in ShoreTel is among the most common tasks a system administrator will be expected to perform.  We suspect once the ShoreTel solution is fully deployed, you will generally not have to tweak Trunks, Switches and Application Servers, but you will always be handling requests from USERS to make changes.  These changes will run from adding New Users to changing the feature access of existing Users.    Most User options can actually be changed by the Users themselves but often [...]

We have been experimenting with mobility options for some time now, setting up SIP phones on mobile devices like the iPhone.    ShoreTel has a range of mobility options, most of which we have discussed here in previous blogs, so setting up a softphone is nothing  new for ShoreTel.    Recently, I discovered a new SIP softphone by CouterPath Corporation the company that brought you X-Lite, one of the most popular free phones on the net.    The new offering is named Bria [...]

The blog on the ShoreTel Mobility Router as one of the options offered by ShoreTel for remote worker connectivity, generated a lot of email requests. I have an opportunity to install, configure and test the solution including the Roam Anywhere Client on an iPhone. It is really a great product and should be well received in the market for campus wireless as well as for the growing Mobile workforce. The attached video provides a quick overview of the SMR System [...]

ShoreTel Recently announced the availability of Version 7 of the Enterprise Contact Center.  It is not secret that I am a big fan of this product, so I was anxious to see what the new version had to offer.    The product has a number of new features and capabilities that are both feature specific and impact the infrastructure of the product.    Anyone who has worked with the ShoreTel iPBX for any period of time will become instantly comfortable with the [...]